River Cree Resort

  • Floor Supervisor- Table Games

    Job Location CA-AB-Enoch
    Posted Date 10 months ago(6/10/2017 2:01 AM)
    Type
    Full Time
  • Overview

     

    Reporting to the Pit and Games Managers Floor Supervisor’s are expected to provide stellar customer service to patrons as well as ensuring table game security in their designated section.

    • Responsible for checking dealers accuracies pertaining to money and chip transactions at gaming tables
    • Coach and provide support to front line associates to help bring their skills to the next level
    • Provide information to guests about up and coming events at the resort
    • Supervise assigned areas and gaming activity to ensure protection of casino assets, integrity of games and compliance with AGLC regulations. 
    • Provide information on suspicious table activity to the Pit Manager and/or the Games Manager.
    • Rate players based on their action on the gaming floor
    • Be an active participant in our Circle of Service program by completing evaluations for designated team members.
    • Participate in the general evaluation process for front line associates.

    Responsibilities

    • A passion for superior service.
    • Ensure the guest is being provided with superior customer service.
    • A passion for excellent service and the organization’s vision.
    • Commitment to learning what our customers' needs and wants are.
    • Encourage mutual accountability in service and inspiring others.
    • Approves and acknowledges money/color changes.
    • Coach and provide support to associates for increased effectiveness.
    • Provide information on rules and procedures of games to guests and associates.
    • Supervise assigned areas and gaming activity to ensure protection of casino assets, integrity of games and compliance with AGLC regulations.
    • Provide assistance and expertise when dealing with concerns or disputes between customers and the game/house.
    • Provide information on suspicious table activity to the Pit Manager and/or the Games Manager.
    • Assist with associate assessments.
    • Participate and report on player and game activity.
    • Other duties as required.

    Qualifications

    • High school diploma or equivalent, post-secondary education an asset.
    • Minimum 2-3 years demonstrated experience as a Multi-Game Dealer with a full knowledge and experience in dealing the following games: Blackjack, Baccarat, Proprietary Games, Roulette and either Pai Gow Tiles or Craps.
    • Knowledge of advantage and cheating at play on games being supervised.
    • Ability to obtain or maintain an AGLC Gaming Workers License.
    • 3-4 years experience in the casino industry.
    • Minimum 1 year demonstrated experience as Floor Supervisor.
    • Experience with table games, rules, and procedures.
    • Proven ability to coach and mentor associates.
    • Excellent interaction skills with the public
    • Excellent customer service skills
    • Proven ability to coach and mentor associates.
    • Able to work in high stress environments and dealing with conflict situations.
    • Able to work in a smoking environment

     

    We Offer:

     

    • Competitive salary
    • Benefits include: RRSP/NRSP (employer matching program), Health & Wellness Program, prescription drug coverage, dental, chiropractor, physiotherapy, massage, vision, and life insurance
    • Free parking
    • Free shuttle service from West Edmonton Mall
    • Company discounts including worldwide hotel/resort discounts.

     

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