River Cree Resort

Slot Supervisor (4 month temporary postion)

CA-AB-Enoch
1 week ago(1/13/2018 2:01 AM)
Type
Temporary

Overview

Reporting to the Slot Duty Manager, the Slot Supervisor must report all operational exceptions/concerns to Slot Management. The Slot Supervisor must promote and maintain the utmost integrity and the highest caliber of customer service and respect to all guests, associates, and AGLC personnel. The position must ensure the Slot Floor is operating efficiently and is effective in driving profitability while performing all duties of a Slot Attendant.

Responsibilities

  • Direct the floor associates when required for proper floor coverage
  • Support and communicate between all applicable departments associated with the Casino gaming floor
  • Responsible for the daily execution of operational goals and objectives
  • Gain an extensive knowledge of the Casino’s Resort Club
  • Ensure slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
  • Deal directly with guest incidents as they occur
  • Relay any associate related concerns to the Slot Shift Manager
  • Facilitate the pull
  • Facilitate training with entry of new slot employees to the slot floor
  • Key control
  • Adhere to all scheduled shifts
  • Observes performance of Slot Attendants and executes coaching and mentoring
  • Actively participates in the Scoring and Coaching of assigned programs
  • Encourage staff involvements in events
  • Display leadership skills
  • Uphold a team work appearance offering assistance where available or when requested
  • Provide communication to Slot Shift Manager to improve efficiencies
  • Co-ordinate Slot Attendant break schedule based on staffing levels
  • Provide communicate through electronic shift report of daily events
  • Maintain a AGLC gaming workers license
  • Performing the Daily Stand Up to all associates as they arrive for their shifts
  • Any other duties as required

Qualifications

  • High school Diploma an asset
  • Proficiency in Microsoft Office applications, including Word, Outlook, Power point and Excel an asset
  • Must be able to register with AGLC if not currently registered

 

EXPERIENCE

 

  • 1-2 years demonstrated experience as a slot attendant preferred
  • Exceptional customer service skills
  • Able to lead people in different position levels to reach departmental objectives
  • Able to adapt to procedural changes when deemed necessary by house or AGLC guidelines

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