River Cree Resort

  • Slot Attendant

    Job Location CA-AB-Enoch
    Posted Date 2 weeks ago(5/13/2018 2:01 AM)
    Type
    Casual
  • Overview

    Reporting to the Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel.


    Responsibilities

    • Ensure the guest is being provided with superior customer service
    • A passion for excellent service and the organization’s vision
    • Commitment to learning what our customers' needs and wants are.
    • Encourage mutual accountability in service and inspiring others
    • Ensure the slot floor meets desired presentation for our guests throughout hours of operation.
    • Willingness to discover opportunities to exceed the customer's expectations
    • Ability to grasp instructions
    • Uphold a team work experience offering assistance where available or when requested.
    • Ability to accept responsibility readily and grasp instruction
    • Adhering to policies and procedures outlined on the slot floor
    • Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics
    • Responsible for balancing assigned daily cash float
    • Identifying and report counterfeit bills
    • Responsible for the initial response to customer complaints, claims, and inquirie
    • Ensuring all slot operations are in compliance with AGLC terms and conditions
    • Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
    • Support and communicate with all associates on the casino gaming floor
    • Daily execution of assigned operational goals and objectives
    • Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
    • Actively promote the Casino’s Resort Club
    • Responsible for slot machine box pulls
    • Ability to grasp instructions and adjust to changing conditions
    • Uphold a team work appearance offering assistance where available or when requested
    • Maintain an updated AGLC gaming workers license
    • Ability to walk for long periods at a time
    • Practices operational efficiencies
    • Ability to accept responsibility readily
    • Any other duties as required

     

     

     

    Qualifications

    • High School Diploma an asset
    • Must be able to register with AGLC
    • Excellent customer service skills
    • Basic math (counting currency) 
    • Slot experience is an asset
    • Cash handling is a definite asset

     

    The schedule for this position may vary and would require the ability to work shift work, late nights, overnights, weekends, and holidays.

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