River Cree Resort

  • Sales Manager

    Job Location CA-AB-Enoch
    Posted Date 3 days ago(8/12/2018 2:01 AM)
    Type
    Full Time
  • Overview

    Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

    Responsibilities

    Managing Sales Activities

     

    • Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
    • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
    • Closes the best opportunities for the property based on market conditions and property needs.
    • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
    • Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
    • Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.
    • Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
    • Develops group sales revenue and operation budgets, and provides forecasting reports.        
    • Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
    • Assists with selling, implementation, and follow-through of group sales promotions.     
    • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.
    • Provides accurate, complete, and effective turnover to Event Management.
    • Executes and supports River Cree Resort and Casino’s Circle of Service
    • Conducts site inspections, as required.
    • Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
    • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
    • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property.  
    • Performs other duties, as assigned, to meet business needs.

     

    Building Successful Relationships

     

    • Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
    • Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
    • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
    • Implements the service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
    • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

    Qualifications

    • High School Diploma or GED
    • 4 years demonstrated experience in Hotel Sales and Marketing
    • Currently working as a Sales Manager in an Edmonton Area Hotel
    • Large group sales experience.
    • Excellent written and oral communication skills.

    • Knowledge of MS Word, MS Excel
    • Knowledge of scheduling
    • Ability to meet deadlines in a rapidly changing business environment.
    • Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
    • Developed judgment and problem solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
    • Manages workload independently, and works well in teams.
    • Experience and proven success working with senior management and in a corporate environment.
    • Must display leadership skills and the ability to multi-task.

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