River Cree Resort

  • Host/Hotess- Hotel

    Job Location CA-AB-Enoch
    Posted Date 1 week ago(1 week ago)
    Type
    Full Time
  • Overview

    A structured Host/Hostess role is critical to provide guidance to guests in the restaurant. The Host/Hostess will typically be the first and last point of contact for our guests and are expected to act as an experience ambassador to all external and internal customers.

    Responsibilities

    • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
    • Greet and seat guests.
    • Control reservations and door by way of waiting list if necessary.
    • Ensure the kitchen and other related areas are kept appraised of the number of bookings, times and special requests.
    • Know and follow all company and local standard policies and procedures.
    • Ensure to use proper hand washing procedures and to maintain high standard of personal hygiene.
    • Ensure to follow daily/weekly side duties for host/hostess.
    • Know the menu, hours of operation of the different sections of the Resort, and should have a solid knowledge of local area.
    • Participate in all required departmental meeting/training.
    • Attend daily pre-shift/daily stand up meeting.
    • Set up floor plan for servers daily.
    • Ensure to follow proper cash handling procedures.
    • Ensure to maintain phone etiquette while answering phone calls and taking reservations.
    • Acknowledge and respond to all guests’ requests and complaints.
    • Check restaurant for proper cleanliness and proper lighting
    • Maintain your work area in a clean and well-organized manner.
    • Perform all other duties as assigned by Management.

    Qualifications

    • A high school diploma or equivalent.
    • Must have previous customer service experience.
    • Prior experience as a Restaurant Host/Hostess preferred.
    • AGLC ProServe is an asset
    • Working knowledge of Micros
    • Knowledge of food, wine and serving is an asset
    • Must have previous customer service experience.
    • Must be able to stand/walk for 8 hours/day.
    • Must be able to lift/carry up to 30 lbs.

    The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

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