River Cree Resort

  • Surveillance Operator I

    Job Location CA-AB-Enoch
    Posted Date 2 months ago(9/10/2018 2:01 AM)
    Full Time
  • Overview

    A structured Surveillance Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Surveillance Operator is to monitor the activities of guests and associates on surveillance equipment.

    Reporting to the Surveillance Director, the Surveillance Operator monitors the premises using electronic surveillance equipment and will report suspicious activities to the proper managers.


    • Protects the safety of patrons and staff;
    • Protects the assets of the property;
    • Protects the confidentiality of the department;
    • Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals and/or activity, and acting as a support unit to other departments in relation to the protection of company assets.
    • Strictly adheres to all departmental and property policies and procedures and complies with all AGLC Terms and Conditions. Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations.
    • Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
    • Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
    • Maintain awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.
    • Maintain a clean and safe work environment. Complies with safety procedures including use of required safety equipment and identifies unsafe practices or conditions.
    • Additional or different responsibilities or duties, which are consistent with the position summary, may be assigned at the discretion of the position’s supervisor and/or manager.


    • 1-2 years demonstrated security/surveillance experience (preference given to experience in a casino environment) other combination of education and experience may be considered.
    • Gaming experience is a definite asset.
    • Knowledge of surveillance equipment and cheating/advantage play a definite asset.
    • Communication Skills: Must be adept in reading, writing and comprehension of the English language.
    • Manual Dexterity: The Surveillance Operator must have the dexterity to manoeuvre electronic surveillance equipment smoothly using a mouse or joystick.
    • Must have the ability to sit at a desk for extended periods of time.
    • This type of work appeals to people who enjoy having clear rules and guidelines for their work, dealing with people from diverse backgrounds and controlling access to facilities.
    • Possess math skills to calculate the payouts and commissions relevant to appropriate table games.
    • Knowledge of cheating/advantage play a definite asset.
    • The candidate must be able to hold a registered gaming worker license as set out in the AGLCs Terms & Conditions.
    • Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all patrons, employees and AGLC personnel.
    • Possesses detailed knowledge of casino table games such as blackjack, mini-baccarat, roulette and craps, slots, poker, cash/slot cage, and count room policies and procedures.


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