River Cree Resort

  • Dual Rate Floor Supervisor- Table Games

    Job Location CA-AB-Enoch
    Posted Date 5 months ago(11/4/2018 2:01 AM)
    Type
    Full Time
  • Overview

    A Floor Supervisor role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Dual Rate Floor Supervisor  is to demonstrate the knowledge to be able to supervise the day to day operations of a grouping of gaming tables.

    Responsibilities

    • A passion for superior service
    • Ensure gambling games run smoothly, legally, and according to AGLC and casino rules.
    • Confidence to encourage mutual accountability in service and inspiring others
    • Coach and provide support to front line associates to help bring their skills to the next level
    • Natural ability to engage others in conversation
    • Maintains focus in a busy atmosphere
    • Effective stress management skills.
    • Ability to excel in a fun atmosphere
    • Provide helpful explanations of our games
    • Able to handle minor concerns or disputes between guests and the casino
    • Communicates information on suspicious table activity to the manager.
    • Able to complete Game evaluations and Circle of Service audits.
    • Reports player’s gaming activity to management
    • Rate players based on their action on the gaming floor
    • Responsible for checking the accuracy of money and chip transactions at gaming tables

    Qualifications

    • High school diploma or equivalent, post-secondary education an asset.
    • Minimum 1-2 years demonstrated experience as a Multi-Game Dealer with a full knowledge and experience in dealing the following games: Blackjack, Proprietary Games, Baccarat and Roulette. Poker and Craps is an asset.
    • Knowledge of advantage and cheating at play on games being supervised.
    • Ability to obtain or maintain a Deal Us IN phase 2 and Pro Serve licenses.
    • 1-2 years’ experience in the casino industry.
    • Minimum 1 year demonstrated experience as Floor Supervisor.
    • Experience with table games, rules, and procedures.
    • Proven ability to coach and mentor associates.
    • Excellent interaction skills with the public
    • Excellent customer service skills
    • Proven ability to coach and mentor associates.
    • Able to work in high stress environments and dealing with conflict situations.
    • Able to work in a smoking environment.

    The Floor Supervisor’s schedule may vary and would require the ability to work shift work, late nights, weekends and holidays.

     

    WE OFFER

    •  A competitive wage and excellent benefits.
    • Shuttle service from West Edmonton location.
    • All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.
    • An opportunity to work within a progressive, exciting team environment.
    • An opportunity to work with a skilled Management team.

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