River Cree Resort

  • Control Operator l

    Job Location CA-AB-Enoch
    Posted Date 4 days ago(1/13/2019 2:01 AM)
    Full Time
  • Overview

    A structured Control Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Control Operator is to ensure the safety and well being of guests and associates of the River Cree Resort.


    • Continuously monitor cameras of the non-gaming areas of the resort.
    • Serve as central radio/phone dispatch for Resort Security.
    • Respond to Casino floor employee complaints about belligerent or difficult patrons
    • Dispatch Emergency Services as required
    • Create incident reports as per company directive
    • Answer phone calls from general public and operational staff for the Security Department
    • Maintains accurate logs in Property Central Reporting System
    • Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
    • Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
    • Additional or different responsibilities or duties, which are consistent with the position summary, may be assigned at the discretion of the position’s supervisor and/or manager.


    • Communication Skills: Must be adept in reading, writing and comprehension of the English language.
    • Manual Dexterity: The Control Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick.
    • Must have the ability to sit at a desk for extended periods of time.
    • Ability to communicate effectively on the radio.
    • Strong knowledge of MS Office Suite
    • Able to obtain an AGLC License

    The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.


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