Leading Kitchen Operations for Property
- Leads kitchen management
- Provides direction for all day-to-day
- Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team
- Serving as a role model to demonstrate appropriate
- Ensures property policies are administered fairly and
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises and coordinates activities of cooks and workers engaged in food
- Demonstrate new cooking techniques and equipment to
Setting and Maintaining Goals for Culinary Function and Activities
- Develops and implements guidelines and control procedures for purchasing and receiving areas.
- Establishes goals including performance goals, budget goals, team goals,
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Manages department controllable expenses
- Participates in the budgeting process for areas of
- Knows and implements the resorts safety
Ensuring Culinary Standards and Responsibilities are met
- Provides direction for menu
- Monitors the quality of raw and cooked food products to ensure that standards are
- Determines how food should be presented and create decorative food
- Recognizes superior quality products, presentations and
- Ensures compliance with food handling and sanitation
- Follows proper handling and right temperature of all food
- Ensures employees maintain required food handling and sanitation
- Maintains purchasing, receiving and food storage
- Prepares and cooks foods of all types, either on a regular basis or for special guests or
- Develop standard operating procedures for the culinary department.
Ensuring Exceptional Customer Service
- Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Interacts with guests to obtain feedback on product quality and service
- Responds to and handles guest problems and
- Empowers employees to provide excellent customer Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on- going training to understand guest expectations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of
Managing and Conducting Human Resource Activities
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Ensures employees are treated fairly and
- Trains kitchen associates on the fundamentals of good cooking and excellent plate
- Administers the performance appraisal process for direct report
- Observes service behaviors of employees and provides feedback to individuals and or
- Manages employee progressive discipline procedures for areas of
- Ensures disciplinary procedures and documentation are completed according to Policy and Procedures.
Additional Responsibilities
- Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- Performs other duties as assigned to meet business