A structured In Room Server role is critical to serve prepared foods and drinks to Hotel guests.

• It is Each associate is expected to carry out, within their capabilities, all reasonable requests by management
• Responsible to wash and clean your hands regularly with soap and water
• Responsible to be properly groomed and dressed professionally daily
• Responsible to check your work schedule daily and note any changes
• Reports to work on time.
• Ensure department keys are picked up and complete opening duties in Room Service
• Ensure that the kitchen associates are in and report to LP if not at work immediately
• Pickup all necessary reports.
• Pickup all baked goods from the loading dock and deliver to kitchen for service
• Ensure that all requests are delivered complete and in a timely manner
• Attends standup meetings daily and participate in general discussions
• Use proper food handling procedures (gloves, tongs, napkins, etc)
• Use proper dialogue in greeting guests, entering rooms and clearing out rooms
• Maintain working in a clean and organized environment
• Provide ample stock of china, cutlery and glassware for the department to use
• Properly clean and sanitize equipment used to serve our guests requests
• Ensure that Room Service and Main Service Bar work area is clean and sanitized
• Ensure that all guest charges are posted correctly and in a timely manner
• Prepare to open the Main Service Bar by getting the opening duties completed
• Prepare to order any food and beverage requirements from storeroom
• Place a fresh flower order weekly from the florist
• Prepare setups for functions ie: cutlery, china, glassware, linen for functions
• Prepare to assist other outlets during busy periods of service
• Prepare cash outs for each shift and deposit them
• Deposit any cash or cheques for cash outs into the safe after every shift with witness
• Print revenue reports daily for closing shifts after outlets are closed
• Report any challenges and complaints from guests
• Ensure that the department is secured, and keys are turned in to security after shift
• Report to department meetings and trainings as scheduled
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Other duties as required

• 1-2 years in food and beverage service, banquet service, bar service
• Experience in Micros or another point of sale system an asset
• High School Graduate
• Alberta Server Intervention Program
• Winequest certified or equivalent required
• Proserve License an asset
• Strong communication skills (verbally, listening and writing)
• Fluent in English (oral and written), a second language is a definite asset
• Ability to carry food and beverage trays (approx 5-10 lbs)
• Basic knowledge in food, liquor, beer, and wine
• Basic knowledge of other hotel services, city attractions and local services
• Must have understanding in sanitation, hygiene and food handling procedures
• Good customer service skills with excellent phone etiquette
• High standard of personal grooming
• Ability to recognize our repeat guests
• Ability to work in a quick paced environment and be able to deliver services to our guests in a timely manner
• Mathematic Skills: Basic math may be needed to verify cash receipts.
• Good customer service skills with excellent phone etiquette
• Physical Coordination: The server must have the ability to move food trays. Trays loaded with food may be as heavy as 20 lbs.
• Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
• Able to work as a part of a team.
• Able to work with little supervision.
• Ability to work calmly under pressure.

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

•  A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.