Managing Day-to-Day Operations
- Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
- Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
- Supports and supervises an effective monthly self-inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of associates.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures all team members/ supervisors understand the brand specific philosophy.
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
- Establishes and maintains open, collaborative relationships with associates.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
- Follows property specific second effort and recovery plan.
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all guests.
- Reviews comment cards and GSS result with associates.
- Responds in a timely manner to customer service department request.
Managing and Conducting Human Resource Activities
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Takes proactive approaches when dealing with associates concerns.
- Understands, implements and trains team members on quality service delivery.
Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Always extends professionalism and courtesy to team members.
- Comprehends budgets, operating statements and payroll progress report.
Other
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- Other duties as required.